Screen Connection Issues
How to diagnose and fix screen connectivity problems
Screen Shows Offline
If your screen appears offline in the dashboard:
- Verify the device is powered on and connected to the internet.
- Check that your Wi-Fi network is working.
- The device may have gone to sleep — wake it up or disable sleep mode.
Frequent Disconnections
If your screen frequently goes on/offline:
- Move your streaming device closer to your Wi-Fi router.
- Consider using a wired Ethernet connection.
- Reduce network congestion by limiting other high-bandwidth activities.