Common Issues

Basic Troubleshooting Guide

Common issues and solutions for Vuubl digital signage

Screen Shows Black / No Signal

  1. Check that your HDMI cable is securely connected.
  2. Ensure your streaming device has power.
  3. Try a different HDMI port on your TV.
  4. Restart your streaming device.

App Won’t Load / Crashes

  1. Make sure you have the latest version of the app installed.
  2. Restart your device.
  3. Check that your internet connection is stable.
  4. Clear the app cache in your device settings.

Pairing Code Not Appearing

  • Ensure your device has a stable internet connection.
  • The browser-based player works on most smart TVs — try opening app.vuubl.com/player on your TV’s browser.